black sofa is committed to providing excellent service. If something goes wrong, we want to hear about it and put it right.
black sofa is committed to providing excellent service. If something goes wrong, we want to hear about it and put it right.
Email complaints@blacksofa.co.uk with your name, company, and a description of the issue. We aim to acknowledge complaints within 2 business days.
We will investigate and aim to resolve complaints within 10 business days. If more time is needed, we will keep you informed of progress.
If you are not satisfied with our response, you may escalate to a senior manager. We will provide details of any relevant ombudsman or regulatory body if applicable.
